IT Service Management


Grow to ServiceNow ITSM Professional

Empower your IT service desk with artificial intelligence and analytics

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Whitepaper: Grow to ServiceNow ITSM Professional
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Supercharge your IT Service Management (ITSM) with the power of machine learning, the speed and availability of virtual agents, and the insight of Performance Analytics. ITSM Professional elevates your service experience by:

  • Automatically categorizing and assigning incidents

  • Giving users instant, consistent answers with 24×7 automated support

  • Delivering real-time insights to help agents make faster decision

  • Driving service efficiency by automatically initiating and tracking service improvements

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