Join DxSherpa Technologies and ServiceNow in a learning Journey of ServiceNow Digitizing customer engagement in Insurance industry. We will be showcasing the trends and challenge factors in the insurance sector, How ServiceNow can make an impact on Insurance Sector with their digital workflows and Chatbot automation for a clean and much needed customer connect

Agenda:

-Understanding the common challenges in Insurance Industry
-How to overcome these challenges by automating common customer requests.
-Virtual Agents (chatbots) which can quickly solve issues for customers
– Digital Transformation Benefits to Insurance End Customers

Speakers:

1. Sachin Shinde | Regional Director @ServiceNow

Sachin has spent over 2 Decades in IT sales, from tech start-ups to global enterprise software, he has had the privilege of working with some of the best organizations in the industry. He now supports the leaders of financial institutions in their transformation towards future-ready, next-generation banking. By bringing together complex and siloed data, he believes ServiceNow can enable full visibility in relation to finance and risk information and allow banks to confidently make operational decisions as they move into their digital future.

2. Sushil Chaudhari | Sr. CSM Consultant @DxSherpa technologies

Sushil is currently working as a Sr. CSM Solution Consultant at DxSherpa technologies. He has more than 9 years of experience in IT industry. – Solution consulting experience in the IT Service, customer service, field service or CRM software industry. – Solid understanding of ServiceNow Platform and related applications. – Leading ServiceNow Customer Service Management and Performance Analytics solution from planning to delivery. – Extensive experience with ITIL and ITSM practices. – Strong engagement, communication and facilitation skills including presentation skills.

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