DxSherpa is working with multiple partners and end customers to implement, develop, customize and support ITSM, ITOM, Service Portal, Project portfolio management, Performance Analytics and Custom Application Development on NOW platform.

ServiceNow Resource Delivery Models

Any model can be engaged based on customer’s specific requirement for support. The resources provided have skills from L1 to L4. DxSherpa consultants are ITIL and ServiceNow trained for various staffing needs of our partners and customers and are available on both

Fixed Cost resource engagement model

Time & Material resource engagement model

 DxSherpa Advantage

The major advantage of taking Support services from DxSherpa is the fact that due to our various implementation capabilities we have established a good skill level to handle various issues at L1, L2 and L3 level operational support. We ensure that the issues get responded in very minimal time and are resolved based on the priority basis.
Engineers are finalized on the basis of dedicated or shared team model whichever has been agreed with the customer. The engineers are available for support in various shifts based on customer location and requirement. (e.g 9*5 or 12*5 or 24*5 or 24*7 support). SLA’s are agreed with the customer.

 DxSherpa Advantage

The major advantage of taking Support services from DxSherpa is the fact that due to our various implementation capabilities we have established a good skill level to handle various issues at L1, L2 and L3 level operational support. We ensure that the issues get responded in very minimal time and are resolved based on the priority basis.
Engineers are finalized on the basis of dedicated or shared team model whichever has been agreed with the customer. The engineers are available for support in various shifts based on customer location and requirement. (e.g 9*5 or 12*5 or 24*5 or 24*7 support). SLA’s are agreed with the customer.

 Value Addition

Following are the features of Managed resource Services that add value to your business needs:

  • Priority resource allocation depending upon the requirements

  • Ready pool of skilled resources available to meet any requirements of the project ranging from L1-L4

  • Zero risk on partners for managing the resource as DxSherpa is responsible for managing resource requirements, their needs etc.

  • Quick replacements provided to clients including enablement of replacement resource by carry out Shadowing-Reverse shadowing

  • Access to Dx-Library for DxSHerpa resources for ready to go live use cases, scripts, widgets, workflows, other knowledge articles etc.

  • ITIL certified enad enabled resources which have enhanced understanding of user stories and requirements shared by clients or customers or architects,

    Consultative approach for managing the entire project and ensuring that implemented modules meet the business requirements and align to industry best practices.

To know more about our Support Services, contact us.

To know more about our Managed Resource Services, contact us.