DxSherpa has leveraged the years of expertise that the management team has brought to enhance the capabilities around development, customizations, Implementation and integration on ServiceNow platform. The Core capabilities of DxSherpa lies around IT Service Management, IT Operations Management, Service Portal, Performance Analytics, Project Portfolio Management and Custom Application development on NOW platform
DxSherpa provides an Integrated and rapid implementation approach. We stand out in market with our existing library of integration scripts, predefined process modules for various business scenarios and providing the end to end lifecycle Solution by using ITOM – ITSM combined.
This helps in providing a rapid implementation times which are at least 20% faster in entire market space. Following are the key capability areas defined in ITSM-ITOM-ITBM space:
- End-to-end new implementation of ServiceNow ITSM, ITBM and ITOM
- Design new reports as per requirement
- Designing Service Portal by using existing self-maintained library of widgets
- Customization of Dashboard as per business needs
- Implement business specific work-flows and process
- Extensive & Detailed Service Mapping
- Integrations of 3rd party solutions with ITSM, ITBM and ITOM modules Managing Cloud Infrastructure
- Managing Cloud Infrastructure
- Best in class reporting & analytics solution utilizing Performance Analytics
- Expertise in ITIL best practices to ensure swift and efficient adoption of new Tools can be carried out.