SERVICENOW UPGRADE
(ROME RELEASE)
ServiceNow releases an upgrade to its instance every six to eight months. Regularly upgrading the NOW platform helps you leverage the latest features, reduce bugs and enhance platform stability and security.

SERVICENOW UPGRADE
(ROME RELEASE)
ServiceNow releases an upgrade to its instance every six to eight months. Regularly upgrading the NOW platform helps you leverage the latest features, reduce bugs and enhance platform stability and security.


Mobile App Builder
Mobile App Builder will be your new go-to place for Mobile Apps, replacing the current Mobile Studio. A powerful, streamlined interface allows to create and configure rich mobile experiences. This plugin can be integrated with the App Engine Studio but will also be made available on the Store as a standalone plugin at no additional cost.
IT Operations Management (ITOM)
Rome’s new feature enables containerization for MID servers. With Docker Recipes, any Windows or Linux admin will be able to create a unified container. These containers can be deployed on any scale, or as a blueprint for upscaling MID server environments.
HR Service Delivery (HRSD)
From the ServiceNow Rome release, the Employee Center will be delivered through the ServiceNow Store. This will open up a world of new features, faster than ever.
Automation discovery
Identify opportunities for automating ServiceNow applications, such as Virtual Agent and Agent assist. End the struggle with how and when to turn on automation solutions from ServiceNow, and increase deflection while lowering MTTR.
Virtual Agent enhancements
Transform user engagement and simplify developer experiences with features such as asynchronous chat, Virtual Agent Designer, and conversational analytics.
AI Search enhancements
Improved accuracy and relevancy for an enhanced user experience. Search external content securely, driving a cohesive experience for customers looking for a unified portal solution.
NLU Workbench enhancements
Workplace Service Delivery (WSD)
extra services without the need to open a separate application.
Flow Designer
Customer Service Management (CSM)
The plug-in Next Best Action for Customer Service in the Rome release allows you to create the next best actions like guidance or decision trees depending on the record your agents are working on.
Get ServiceNow Upgrade
Get ServiceNow Upgrade
Work with Servicenow Premier Partner to have the best transformation journey
Work with Servicenow Premier Partner to have the best transformation journey
Today, every organization needs to be a digital organization; powered by data, running in a multi-cloud world and ready to take on anything. We can help you prepare and create your digital future today.
