Address issues related to cost,
quality and service with us
quality and service with us
ServiceNow Resource Delivery Models
Any model can be engaged based on customer’s specific requirement for support. The resources provided have skills from L1 to L4. DxSherpa consultants are ITIL and ServiceNow trained for various staffing needs of our partners and customers and are available on both
Fixed Cost Resource Engagement
Ensure the quality of the product with a defined time-line with a fixed price for the project implementation. During development, we provide phase-wise delivery and keep up with the delivery schedules. Consider it as one of the most effective and convenient models to cut down on your costs and stay within budget.
Time and Material Engagement
Ensure the quality of the product with supported agile development process which demand flexibility during implementation. we follow a sorted project management process based on a daily/weekly reporting system, without any complexity. We charge the client based on the number of hours dedicated by each resource.
Hire a Consultant Engagement
As experienced technology consultants, we understand the need of having managerial connect and lead over the team in certain projects. So our Hire a developer engagement focuses on letting you connect with dedicated ServiceNow ITSM, ITOM, SecOps and GRC developers.
Our model focuses on 3 main highlights:
- Full-time Hire developer engagement | Most clients prefer this option as it employs direct and clear communication with the person working on the project and to provide them full control over the development process. Client can hire experts ServiceNow tech from us.
- Part-time Hire engagement | According to this, we provide developers who will work for a minimum of 80 hours monthly towards your project, employed for 5 days/week
- Hourly Engagement | For small projects and to cater to small business needs, we have yet another model that works on an hourly basis. You can hire our expert based on the number of working hours. The hiring period is minimum 40 hours
DxSherpa Managed Resource Services Advantage
The major advantage of taking Support services from DxSherpa is the fact that due to our various implementation capabilities we have established a good skill level to handle various issues at L1, L2 and L3 level operational support. We ensure that the issues get responded in very minimal time and are resolved based on the priority basis.
Engineers are finalized on the basis of dedicated or shared team model whichever has been agreed with the customer. The engineers are available for support in various shifts based on customer location and requirement. (e.g 9*5 or 12*5 or 24*5 or 24*7 support). SLA’s are agreed with the customer.
Our Differentiators
Following are the features of Managed resource Services that add value to your business needs:
- Priority resource allocation depending upon the requirements
- Ready pool of skilled resources available to meet any requirements of the project ranging from L1-L4
- Zero risk on partners for managing the resource as DxSherpa is responsible for managing resource requirements, their needs etc.
- Quick replacements provided to clients including enablement of replacement resource by carry out Shadowing-Reverse shadowing
- Access to DX-Library for DxSherpa resources for ready to go live use cases, scripts, widgets, workflows, other knowledge articles etc.
- ITIL certified and enabled resources which have enhanced understanding of user stories and requirements shared by clients or customers or architects
- Consultative approach for managing the entire project and ensuring that implemented modules meet the business requirements and align to industry best practices
