ITSM is important for various reasons. Implementing of IT Service Management with ServiceNow can regularize processes through a structured delivery. IT Service Management implementation with ServiceNow also reduces costs by structuring a predictable IT organization. Implementing ITSM for business benefits by bringing actionable insights helps in decision making.
IT SPECIFIC BENEFITS
Increased IT efficiency and productivity through defined roles and responsibilities
Process Implementation based on best practices
Increased support to counter regularity and compliance challenges
Increased visibility and understanding of IT services
Reduced incident lifecycles
BUSINESS LEVEL ITSM BENEFITS
Better understanding of Business needs
Higher IT service availability levels for higher business productivity
Increased value and cost efficiency Manage expectations better
Reduced impact of incidents on the business
Highlights of IT Service management with ServiceNow
The ServiceNow IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to through a single cloud-based platform. The ITSM solution can help increase your productivity, resolve issues and improve user satisfaction. Since the ServiceNow ITSM Solution is powered by platform native AI users can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise Chabot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.
ITSM Modules for ServiceNow
Incident Management
Removing malfunctions quicker and increasing IT service availability
Request Management
Fulfilling end users’ IT-related requests
Problem Management
Searching and removing the root causes of similar incidents to prevent any more incidents of the same nature
Knowledge Management
Accumulating knowledge on incident resolution and sharing it with the entire IT support team & end users
Configuration Management
Keeping track of all IT infrastructure elements &solving incidents faster knowing the interrelations
Change Management
Introducing changes to the IT infrastructure to remove the root causes of problems
Service Level Management
Tracking the speed of incident resolution & checking its compliance with the established quality of service
Reports and Dashboards
Getting insights into IT support performance
