Digital Transformation In Banking With ServiceNow

With ServiceNow Digital workflows, accelerate your Digital transformation in Banks. Embrace new tech in banking by modernizing core systems, applications, processes, and ecosystem.

Digital Transformation In Banking With ServiceNow

Transforming Banking Operations

ServiceNow has been working in partnership with leading banks to examine their core operations, identifying work processes that are complex, disconnected, and have led to poor customer experiences. We have designed a single solution to tackle those challenges.

Financial Services Operations of ServiceNow transforms how work gets done inside banks. It works with existing systems to serve as a bridge that connects the front, middle, and back office-resolving the biggest problems to deliver true transformation.

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Transforming Banking Operations




Banks operate without automation, relying on inefficient tools (email, documents, spreadsheets).

Automate and streamline numerous processes that span siloed teams.


Users must manually log into many disparate systems to get what they need.

Streamline operations by connecting siloed systems with out-of-the-box workflows.


Stakeholders have no visibility into the status of inquiries due to manual processes.

Leverage engagement channels to provide real-time updates across the enterprise and to customers.


Regulatory compliance requires manual intervention and tracking, resulting in fines.

Embed risk and compliance to ensure seamless processing and remove bottlenecks.


Employees don’t have what they need to be effective, delaying customer support.

Improve employee satisfaction and CSAT scores by providing fast and timely responses to customers.


ServiceNow Financial Service Operations for Banking

Increase Agility

Get to market fast with an extensive repository of pre-built features and evolve as quickly as our customers’ needs. Have the freedom to align the open and flexible platform of Temenos Infinity to your digital banking architecture. Use ServiceNow cloud platform and elastically scale on demand. Simplify the connectivity to any core banking system and implement changes quickly while managing application development time and costs. Leverage advanced micro-services and APIs to transform fast.

Create Smart Digital Experience

Create frictionless, personalized, and human banking experiences to increase customer satisfaction. Use data analytics, AI, and smart banking capabilities to provide actionable customer insights. Drive stronger customer engagement and loyalty through a multi-channel strategy from native mobile apps, web apps, branch to advanced interfaces like conversational banking and wearable devices.

Go Beyond Banking

Thrive in a world of open banking and FinTech’s by easily integrating with 3rd party applications or leverage pre-built API connections from ServiceNow. Empower your team to speed up transformation using an open ecosystem that removes barriers to innovation—and future-proofs your investment. Create your own digital ecosystem and aggregate data from external providers to deliver value-added services and open innovation to your clients


of banks appear to be fully committed to digital transformation and investing in a digital-first Strategy.


of banks are in the midst of transformation, but their digital Strategies lack overall coherence.


of banks have not made much visible progress in digital transformation at all and investors are showing a lack of confidence in their future prospects.


Digital Banking Solutions
For All Segments

Financial Services operations brings end-to-end, real-time visibility to loan operations, ultimately improving the customer experience.

Transforming Loan Operations

The way that different types of loan service requests are managed across the institution is frustrating for everyone involved. Disconnected systems impede internal collaboration. Manual processes create inefficiencies and duplicative work. Visibility into the status of requests is poor.

You need a better way forward to help reduce rising loan servicing costs, especially as non-performing loans increase. Financial Services Operations enables the faster resolution of loan servicing issues. A single system of record provides real-time visibility into loan servicing tasks, improving collaboration between departments, and providing better transparency for customers. Digitized workflows streamline requests for information and documentation, creating less duplication and greater efficiencies.

Transforming Payment Operations

Resolving payment inquiries and investigations quickly and accurately is imperative-both from a regulatory and customer relationship standpoint. As digital payment technologies gain a stronger foothold, pressures are only escalating to close issues fast. But disjointed systems and manual communications still drive how the middle and back-office works, slowing progress slow and making it difficult to track what’s happening.

With Financial Services Operations, payment team members have a digital workspace where they can view all cases in one place, and manage tasks, such as researching payment errors and filing claims. Key financial account and transaction information is automatically populated for every transaction, allowing for a single system of action and significant automation.

One of ServiceNow’s financial Services clients estimates that Financial Services Operations well save them $250 million in payments operations alone.


Financial Services Operations provides a powerful reporting tool for the head of card services, giving a complete picture of how the business is doing, applications and demand across card types, and how the team is performing.

Transforming Card Operations

Card operations runs workflows across many functional areas using manual, inefficient processes. Financial Services Operations simplifies how work gets done, providing out-of-the-box capabilities for managing credit card service requests, such as a new card, credit limit increase or decrease; block or unblock card; and close card.

Each type of service request has a dedicated workflow that triggers specific tasks. Requests are automatically routed to the appropriate employees in the back office. Real-time updates are accessible via each team member’s dashboard, helping address customer requests faster. The complexity is erased, with no extensive email trails or outdated spreadsheets changing hands.

Taking Banking on the next level with ServiceNow

We are at the beginning of an exciting journey as we build an industry-leading digital bank that will be beautifully simple and rewarding. We are committed to delighting our customers by providing a seamless, end-to-end experience across all channels. With Temenos’ advanced cloud technology, we will have the agility to bring new products to market and differentiate the customer experience. We will also benefit from the speed of deployment and gain operational efficiencies.

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Digital Transformation In Banking With ServiceNow