The COVID-19 pandemic has disrupted the supply chain in the manufacturing industry throughout the world. Along with that, it has also catalyzed a shift towards digital purchase of goods which allows most manufacturers to have an efficient supply chain system. Apart from the pandemic, manufacturers in general also face a long list of supply chain challenges to meet the increasing customer expectations and world-class competition. As there exists an interconnection between the processes, any kind of service delays can have a domino-effect on the supply chain. To tackle this problem, operations must be made smarter, more efficient, and less wasteful.
ServiceNow provides a single unified platform which takes care of the entire business operation by providing an end-to-end connectivity and management option. This enhances both the customer and supplier relationship in terms of information sharing and access of vital data in real time. It drives customer engagement which in turn creates a direct feedback loop, ensuring quick resolution of core business challenges and waste minimization. ServiceNow also provides in-depth analysis to ensure growth and efficiency at every step, ensuring identification of new revenue streams and boosting customer satisfaction. As a result, you can deliver service that drives customer loyalty and meets rising customer expectations at scale.
The COVID-19 pandemic has disrupted the supply chain in the manufacturing industry throughout the world. Along with that, it has also catalyzed a shift towards digital purchase of goods which allows most manufacturers to have an efficient supply chain system. Apart from the pandemic, manufacturers in general also face a long list of supply chain challenges to meet the increasing customer expectations and world-class competition. As there exists an interconnection between the processes, any kind of service delays can have a domino-effect on the supply chain. To tackle this problem, operations must be made smarter, more efficient, and less wasteful.
ServiceNow provides a single unified platform which takes care of the entire business operation by providing an end-to-end connectivity and management option. This enhances both the customer and supplier relationship in terms of information sharing and access of vital data in real time. It drives customer engagement which in turn creates a direct feedback loop, ensuring quick resolution of core business challenges and waste minimization. ServiceNow also provides in-depth analysis to ensure growth and efficiency at every step, ensuring identification of new revenue streams and boosting customer satisfaction. As a result, you
can deliver service that drives customer loyalty and meets rising customer expectations at scale.
Digitalization v/s Digital transformation
Digitalization is about applying technology into the existing business. Digital transformation means doing things in a new, digital way by using digitalization. Digital transformation includes all aspects of business, like customer psychology, growth strategy, performance, etc
ServiceNow provides a data driven approach to study a complex supply chain which is paramount to predicting disruption. It helps in reducing risk and ensures increased supply chain efficiency. With ServiceNow, manufacturers can unlock the full benefits of digital transformation with a unified system of action.
A single unified system which gives resellers and your team one place to manage processes and touchpoints in their relationship with you.
Modernize Systems and Processes
ServiceNow provides a smarter way of workflow: The omni-channel platform digitizes the entire value chain by providing world-class experience to customers. Real time monitoring of business modules helpsrecognize potential bottlenecks before they occur and allow manufacturers to take corrective measures. ServiceNow provides digital enterprise solutions to meet the rising expectations of customers, dealers, and distributors.
Modernize Systems and Processes
ServiceNow provides a smarter way of workflow: The omni-channel platform digitizes the entire value chain by providing world-class experience to customers. Real time monitoring of business modules helpsrecognize potential bottlenecks before they occur and allow manufacturers to take corrective measures. ServiceNow provides digital enterprise solutions to meet the rising expectations of customers, dealers, and distributors.
Accelerating Digital Transformation in Manufacturing
Accelerating Digital Transformation in Manufacturing
Improved Operational Efficiency : With automated systems and cloud based digital solutions, manufacturers can streamline process flows. This can accelerate the overall operational efficiency of the company, thus reducing unplanned downtime.
Cost Reduction : Digital transformation helps manufacturers with better real time insights into a variety of supply chain challenges. This leads to a reduction in the supply chain costs in terms of resources and equipment, as well as time.
Smart Supply Chain : ServiceNow provides digital devices that helps manufacturers to collect real-time data to leverage/support predictive analysis and artificial intelligence.
Enhanced Customer Engagement : An omni-channel customer service platform—offering portal, knowledge base, direct feedback loop, reverse logistics solutions and online community resources from virtual agents. It gives you the ability to provide a one-stop solution that enhances your engagement.
Eliminate Waste And Inefficiencies : It connects people, systems, and workflows under a single platform. It eliminates silos and wasteful redundancies while automating repetitive tasks to improve service delivery, lower costs and achieve higher revenues.
Manage Location-based Work Efficiently And Safely : Location based personnel deployment based on skill, equipment and location, ensures that the problem is addressed at the earliest with minimum disruption to the other business modules.
Improved Operational Efficiency : With automated systems and cloud based digital solutions, manufacturers can streamline process flows. This can accelerate the overall operational efficiency of the company, thus reducing unplanned downtime.
Cost Reduction : Digital transformation helps manufacturers with better real time insights into a variety of supply chain challenges. This leads to a reduction in the supply chain costs in terms of resources and equipment, as well as time.
Smart Supply Chain : ServiceNow provides digital devices that helps manufacturers to collect real-time data to leverage/support predictive analysis and artificial intelligence.
Enhanced Customer Engagement : An omni-channel customer service platform—offering portal, knowledge base, direct feedback loop, reverse logistics solutions and online community resources from virtual agents. It gives you the ability to provide a one-stop solution that enhances your engagement.
Eliminate Waste And Inefficiencies : It connects people, systems, and workflows under a single platform. It eliminates silos and wasteful redundancies while automating repetitive tasks to improve service delivery, lower costs and achieve higher revenues.
Manage Location-based Work Efficiently And Safely : Location based personnel deployment based on skill, equipment and location, ensures that the problem is addressed at the earliest with minimum disruption to the other business modules.
Highlights of ServiceNow for Manufacturers
Highlights of ServiceNow for Manufacturers
AI Powered Chatbots
Offer a speedy resolution to the most common customer queries to drive customer engagement,
Self-Service Portals
A personalized portal dashboard which offers a one stop location to check status, initiate changes, or cancellations, track the payment of invoices, as well as provides feedback.
Feedback mechanism
Collect ideas from customers for ongoing improvements and efficiencies.
Machine Learning
The workflow can automatically classify and route the issue, using machine learning, to the right people or groups in your middle and back office to respond in case of problems.
Performance Analysis
A constant performance analysis of key indexes provide valuable insight to improvement potential, thereby consolidating workflow and customer satisfaction.
Streamlined processes
Break down silos by eliminating redundant processes for optimum resource utilization.
Proactive actions
AI driven algorithms predict and arrest customer production issues before they occur ensuring that the product is defect free and delivered on time for customers.
Automation
Resource allocation strictly as per needs to reduce cost. Also enabling capacity enhancement by process automation.
Real-time insights
Real time insights provide a true level of control which in turn ensures that disruption if any, is minimized and attended to at the earliest.
Eliminating unplanned downtime
Scheduled maintenance ensures that regular operation is impacted negligibly causing minimum inconvenience to end customers as well as crucial operational processes.
Benefits of ServiceNow Manufacturing Platform
Benefits of ServiceNow Manufacturing Platform
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