ServiceNow for Manufacturing Industry

ServiceNow provides a single-unified service platform for activities related to the value chain to meet the rising customer expectations at scale with world class experience. It gives an edge to manufacturers to rise above industry standards.

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ServiceNow for Manufacturing Industry

ServiceNow for Manufacturing Industry

ServiceNow provides a single-unified service platform for activities related to the value chain to meet the rising customer expectations at scale with world class experience. It gives an edge to manufacturers to rise above industry standards.

Explore
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ServiceNow for Manufacturing Industry

Overcome the greatest challenge of disruption in the supply chain with ServiceNow Supply Chain Management to induce customer satisfaction.

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ServiceNow for Manufacturing Industry

The pandemic has disrupted the supply chain in the manufacturing industry throughout the world and catalyzed a shift towards digital purchase of goods, which allows most manufacturers to have an efficient supply chain system. Besides the pandemic, manufacturers face a long list of supply chain challenges to meet the increasing customer expectations and world-class competition. As an interconnection exists between the processes, any service delays can have a domino effect on the supply chain. To tackle this problem, operations must be made smarter, more efficient, and less wasteful.

ServiceNow provides a single unified platform, which takes care of the entire business operation by providing an end-to-end connectivity and management option. This enhances both the customer and supplier relationship due to information sharing and access to vital data in real-time. It drives customer engagement, which creates a direct feedback loop, ensuring quick resolution of core business challenges and waste minimization. ServiceNow also provides in-depth analysis to ensure growth and efficiency at every step; ensuring the identification of new revenue streams and boosting customer satisfaction. As a result, you can deliver service that drives customer loyalty and meets rising customer expectations at scale.

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SINGLE UNIFIED SYSTEM

SINGLE UNIFIED SYSTEM

ServiceNow provides a data driven approach to study a complex supply chain which is paramount to predicting disruption. It helps in reducing risk and ensures increased supply chain efficiency. With ServiceNow, manufacturers can unlock the full benefits of digital transformation with a unified system of action.

A single unified system which gives resellers and your team one place to manage processes and touchpoints in their relationship with you.

CONNECT

Connects people, processes, and technologies all in one place

DIGITIZE

Digitize Processes

GAIN VISIBILITY

Gain visibility across the entire enterprise

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Modernize Systems and Processes

Modernize Systems and Processes

Modernize Systems and Processes

ServiceNow provides a smarter way of workflow: The omni-channel platform digitizes the entire value chain by providing a world-class experience to customers. Real-time monitoring of business modules helps recognize potential bottlenecks before they occur and allow manufacturers to take corrective measures. ServiceNow provides digital enterprise solutions to meet the rising expectations of customers, dealers, and distributors.

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Accelerating Smart Manufacturing
with Digital Workflows

Accelerating Smart Manufacturing with Digital Workflows

Improved Operational
Efficiency

With automated systems and cloud based digital solutions, manufacturers can streamline process flows. This can accelerate the overall operational efficiency of the company, thus reducing unplanned downtime.

Cost
Reduction

Digital transformation helps manufacturers with better real time insights into a variety of supply chain challenges. This leads to a reduction in the supply chain costs in terms of resources & equipment, as well as time.

Smart
Supply Chain

ServiceNow provides digital devices that helps manufacturers to collect real-time data to leverage/support predictive analysis and artificial intelligence.

Enhanced Customer
Engagement

An omni-channel customer service platform—offering portal, knowledge base, direct feedback loop, reverse logistics solutions and online community resources from virtual agents. It gives you the ability to provide a one-stop solution that enhances your engagement.

Eliminate Waste And Inefficiencies

It connects people, systems, and workflows under a single platform. It eliminates silos and wasteful redundancies while automating repetitive tasks to improve service delivery, lower costs and achieve higher revenues.

Manage Location-based Work Efficiently & Safely

Location based personnel deployment based on skill, equipment and location, ensures that the problem is addressed at the earliest with minimum disruption to the other business modules.

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Highlights of ServiceNow Digital Workflows
for Smart Manufacturing

Highlights of ServiceNow Digital Workflows for Smart Manufacturing

AI Powered Chatbots

Offers a speedy resolution to the most common customer queries to drive customer engagement.

Self-Service Portals

A personalized portal dashboard, which offers a one-stop location to check status, initiate changes or cancellations, track the payment of invoices, and provide feedback.

Feedback Mechanism

Collect ideas from customers for ongoing improvements and efficiencies.

Machine Learning

The workflow can automatically classify and route the issue using machine learning to the right people or groups in your middle and back office to respond in case of problems.

Performance Analysis

Constant performance analysis of key indexes provides valuable insight to improve potential, consolidating workflow and customer satisfaction.

Streamlined Processes

Breaks down silos by eliminating redundant processes for optimum resource utilization.

Proactive Actions

AI-driven algorithms predict and arrest customer production issues before they occur, ensuring that the end product is defect free and delivered on time for customers.

Automation

Strictly allocates resources as per needs to reduce costs. Also, it enables capacity enhancement by process automation.

Real-Time Insights

Real time insights provide a true level of control, which ensures that any disruption is minimized and attended to at the earliest.

Preventing Downtime

Scheduled maintenance ensures that regular operations run smoothly, causing minimum inconvenience to end customers and crucial operational processes.

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Benefits of ServiceNow Manufacturing Platform

Benefits of ServiceNow Manufacturing Platform

Customers

CUSTOMERS

A personalized portal dashboard, which offers a one-stop location to place an order, check status, initiate changes or cancellations, track the payment of invoices, and receive deliveries. It also provides reverse logistics solutions for order returns.

Dealers and Distributors

DEALERS AND DISTRIBUTORS

Dealers and distributors have access to crucial data to make forecasts and inventory planning to ensure that stocks are maintained efficiently. Payment, invoices, pricing lists, SKUs, sales collaterals, samples, and deliverables can be precisely tracked with ease.

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Webinar

ServiceNow : Enabling digital transformation in manufacturing industry

ServiceNow : Enabling digital transformation in manufacturing industry

Customer expectations and solving customer pain points are still the main drivers for digital transformation within companies. With eCommerce for manufacturers, CRM, and ERP platforms, customer data is more visible than ever and cannot be ignored by manufacturers in their transformation initiatives.

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How ServiceNow Digital Workflows Work
for Smart Manufacturers

How ServiceNow Digital Workflows Work for Smart Manufacturers

Digital Workflows Work for Smart Manufacturers
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Blog

Digital transformation in Manufacturing – Manufacturing Will Never Be the Same Again!

Digital transformation in Manufacturing – Manufacturing Will Never Be the Same Again!

ServiceNow provides a single-unified service platform for activities related to the value chain to meet the rising customer expectations at scale with a world-class experience. It gives an edge to manufacturers to rise above industry standards as it improves customer and supplier relationships in terms of information sharing and real-time access to crucial data.

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Get to know more about Digital workflows for manufacturing. Contact us today!

Get to know more about Digital workflows for manufacturing. Contact us today!


ServiceNow Digital Workflows to empowers Smart Manufacturers of tomorrow

ServiceNow Digital Workflows to empowers Smart Manufacturers of tomorrow

Let us together digitize your Value chain to search for possibility in every route.

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