Customer Service Excellence : Self-service websites can help members rapidly report claims and get the information they need. Customers can see a complete inventory of the services online using ServiceNow self-service features, which give them real-time visibility into claims. When clients contact, the agents can give the quickest, most accurate service possible by entering into a single platform and handling all parts of each inquiry. Following that, digital document management workflows ensure that your clients may submit claims and complete other routine activities online rather than dealing with the inconvenient and time-consuming processes of fax, mail, and email.
Middle Office Processing : Consolidate core processing systems into a single integrated hub, from claims to medical management with ServiceNow. ServiceNow creates an integration hub that connects all the essential core processing systems, including claims, enrollment, billing, finance, medical management, provider, and employer group implementations. The operations staff can identify and allocate issues to the appropriate departments, as well as track them until they are resolved. It helps you stay one step ahead of the competition by tracking the health of your customer’s products and systems in real-time and alerting them to any issues
Group And Member Onboarding : Enrollment and deployment should result in consumer-grade experiences. ServiceNow provides end-to-end case management for all users across the lifecycle, including CRM triggers, knowledge, scripting, and PPM integration, as well as IT ticket production from the case and engagement levels. This helps to ensure that go-live dates are met by bringing together the multiple contact points, interactions, vendors, and partners that make up the long and difficult process of adopting an employer group.
Home Health Operations Management : From the initial call, ServiceNow combines field service functions with the rest of the company, allowing the business to connect a member with the appropriate healthcare resource. Embedded scripts and actions allow physicians to complete more than one job every visit, extending the reach. ServiceNow for Payers provides its services through phone, email, live chat, self-service portals, and mobile which helps the members to deliver a consistent consumer-centric experience.