Be proactive, create seamless customer transformation experience

DxSherpa Technologies supports your customer transformation through ServiceNow Platform by breaking down silos and great customer connectivity

ServiceNow Customer Transformation
Go beyond traditional CRM

Go beyond traditional CRM

Customer service is one of the most important opportunities to provide a superior experience. End-to-end solutions provide a seamless customer service experience by proactively identifying problems and connecting internal departments to resolve customer issues more quickly.


Resolve complex issues

  • Break down silos

  • Effective Case Resolution through integrated Field service

  • Self-Service Catalogs to automate repetitive requests

  • Focus on connected experience

  • Provides a 360-degree view of customer

  • Manage strategy and operations on one platform

Resolve complex issues
Fix problems proactively

Fix problems proactively

  • Proactively monitor customer products/services for potential issues and resolve them.

  • Intuitive interface for agents to work productively

  • Increase customer satisfaction and reduce ticket volume

  • Intelligent work assignment and increased resource utilization

  • Boost resolutions and efficiency


Provide Personalized Experience

  • Leverage AI-Powered Predictive Intelligence for consistent customer service

  • Native, offline capable mobile application

  • Encouraging customers to help themselves through knowledge base, self service catalogs, virtual agents, communities.

  • Customer service analytics to identify automation opportunities

  • Achieve the right mix of customer experience improvement and financial outcomes

Provide Personalized Experience
Get Customer Transformation Now

Solutions to power Customer Transformation


Customer Service Management

Go beyond CRM to
become proactive and
connect customer seamlessly


Field Service Management

Connect proactively,
address and resolve issues;
make customers the priority


Case Study

Business Case for ServiceNow Project Portfolio Management

Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. Customer was facing challenges in leveraging the features effectively to suit their requirements in the existing Project Portfolio Management application.

View Case Study

Let us guide you in the Customer transformation journey

In today’s digital environment, customer is focal point critical to your success. Modernizing your Customer service infrastructure is key to drive innovation, improving customer experiences and staying relevant in the market.

Contact Us
ServiceNow Customer Transformation Footer