Think beyond traditional CRM to elevate your customer service with ServiceNow CSM
Think beyond traditional CRM to elevate your customer service with ServiceNow CSM
Identifying the strengths, weaknesses, and trends in your client initiatives and relationships in order to identify opportunities to expand, win more business, and strengthen relationships.
ServiceNow CSM (Customer Service Management) is a set of designer workflows and tools for connecting and tracking interactions with customers. The goal of ServiceNow Customer Service Management is to manage the customer experience related with the engagement channel or type of interaction.
ServiceNow CSM focuses on the following:
CUSTOMER SERVICE MANAGEMENT BENEFITS
Automate processes from the front office to the back. Intelligently route tasks to the best employee
Monitor services to identify problems and notify impacted customers
Automate common customer requests, provide answers with an AI-powered chatbot, and empower agents with an intelligent workspace
BUSINESS BENEFITS
Connecting teams for boosting efficiency
Proactively Address Customer Issue
Go beyond Self-service
Why is excellent customer service important?
Why is excellent customer service important?
Customer loyalty is increasingly being driven by the service provided in conjunction with the product or service, such as availability, after-care, and so on. ServiceNow’s platform provides an end-to-end service model that is mature, scalable, and cloud-based.
Highlights of ServiceNow CSM (Customer Service Management)
Highlights of ServiceNow CSM (Customer Service Management)
ServiceNow CSM solution can help you go further than that and improve your interdepartmental collaboration on solving customer issues and foster proactive customer service to increase your customer satisfaction scores and retention rates.
ServiceNow CSM Modules
ServiceNow CSM Modules
Agent Workspace
Provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds
Visual Workflow and Automation
Our approach will enable your ServiceNow CMDB as a single source of truth for IT infrastructure.
Communities
Provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.
Advanced Work Assignment
Provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.
Predictive Intelligence
Provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.
Surveys
Provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.
Case Management
Predictive machine learning and custom integration with tools to achieve uninterrupted service availability.
Self-Service
Our BI configures your services dashboard to understand the underlying infrastructure mapped with the services.
CSM Mobile App
Predictive machine learning and custom integration with tools to achieve uninterrupted service availability.
Customer Data Management
Predictive machine learning and custom integration with tools to achieve uninterrupted service availability.
Performance Analytics
Predictive machine learning and custom integration with tools to achieve uninterrupted service availability.
Reports and Dashboards
Predictive machine learning and custom integration with tools to achieve uninterrupted service availability.
Omni-Channel
Our approach will enable your ServiceNow CMDB as a single source of truth for IT infrastructure.
Knowledge Management
Gathering customer support knowledge and sharing it among support agents and customers.
Issue Management
Our approach will enable your ServiceNow CMDB as a single source of truth for IT infrastructure.
Visual Task Assignment
Our approach will enable your ServiceNow CMDB as a single source of truth for IT infrastructure.
Virtual Agent
Our approach will enable your ServiceNow CMDB as a single source of truth for IT infrastructure.
And Many More
Blog
Creating great customer experiences with Financial Services Operations
Creating great customer experiences with Financial Services Operations
Financial services are no stranger to disruption. From fintech to blockchain and beyond, the industry has bobbed and weaved through a decade of constant change.