Think beyond traditional CRM to elevate your customer service with ServiceNow CSM
Get a free eBook on Customer Service Management with ServiceNow

Think beyond traditional CRM to elevate your customer service with ServiceNow CSM
Get a free eBook on Customer Service Management with ServiceNow

ServiceNow CSM (Customer Service Management) is a set of designer workflows and tools for connecting and tracking interactions with customers. The goal of ServiceNow Customer Service Management is to manage the customer experience related with the engagement channel or type of interaction.

ServiceNow CSM focuses on the following:

CUSTOMER SERVICE MANAGEMENT BENEFITS

Automate processes from the front office to the back. Intelligently route tasks to the best employee

Monitor services to identify problems and notify impacted customers

Automate common customer requests, provide answers with an AI-powered chatbot, and empower agents with an intelligent workspace

BUSINESS BENEFITS

Connecting teams for boosting efficiency

 

Proactively Address Customer Issue

 

Go beyond Self-service

 

Looking to get started with an ServiceNow CSM Platform?

Book a Demo

Looking to get started with an ServiceNow CSM Platform?

Book a Demo

Highlights of IT Service management with ServiceNow

Highlights of IT Service management with ServiceNow

Enhance customer service experience

Automate support for common requests with virtual agents powered by natural language understanding (NLU). Engage users with natural, human conversation to provide consistent good
customer service experiences.

Consolidate customer requests

Rapidly consolidate existing tools to a single system of action in the cloud.

Consolidate Customer Service productivity

Use machine learning algorithms and virtual agents to automate routine tasks and increase the productivity of agents.

Gain visibility into processes and services

Get full visibility into any process or service with built-in dashboards and analytics providing realtime, actionable intormation to improve service quality.

Provide mobile connectivity

Enable customers to connect with clients, and requests their queries with ease and on mobile anytime,anywhere

ServiceNow CSM solution can help you go further than that and improve your interdepartmental collaboration on solving customer issues and foster proactive customer service to increase your customer satisfaction scores and retention rates.

CSM Modules for ServiceNow

CSM Modules for ServiceNow

Agent Workspace

provide a single
system of record for
your entire IT infrastructure,
including on-premises
and public/private clouds

Case Management

Predictive machine learning
and custom integration
with tools to achieve
uninterrupted service
availability.

Omni-Channel

Our approach will
enable your ServiceNow
CMDB as a single source
of truth for
IT infrastructure.

Visual Workflow and Automation

Our approach will
enable your ServiceNow
CMDB as a single
source of truth for
IT infrastructure.

Self-Service

Our BI configures your
services dashboard to
understand the
underlying infrastructure
mapped with the services.

Knowledge Management

gathering customer
support knowledge
and sharing it
among support agents
and customers.

Communities

provide a single
system of record for
your entire IT infrastructure,
including on-premises
and public/private clouds.

CSM Mobile App

Predictive machine learning
and custom integration
with tools to achieve
uninterrupted service
availability.

Issue Management

Our approach will
enable your ServiceNow
CMDB as a single source
of truth for
IT infrastructure.

Advanced Work Assignment

provide a single system
of record for your
entire IT infrastructure,
including on-premises and
public/private clouds.

Customer Data Management

Predictive machine learning
and custom integration
with tools to achieve
uninterrupted service
availability.

Visual Task Assignment

Our approach will
enable your ServiceNow
CMDB as a single source
of truth for
IT infrastructure.

Predictive Intelligence

provide a single system
of record for your
entire IT infrastructure,
including on-premises
and public/private clouds.

Performance Analytics

Predictive machine learning
and custom integration
with tools to achieve
uninterrupted service
availability.

Virtual Agent

Our approach will
enable your ServiceNow
CMDB as a single source
of truth for
IT infrastructure.

Surveys

provide a single system
of record for your
entire IT infrastructure,
including on-premises and
public/private clouds.

Reports and Dashboards

Predictive machine learning
and custom integration
with tools to achieve
uninterrupted service
availability.

And Many More

Looking to get started with an ServiceNow CSM Platform?

Looking to get started with an ServiceNow CSM Platform?

Case Study

Enhance IT Service Experience
With the Now platform, DxSherpa technologies reduced costs and streamlined workflows for the client. One example being we broke down incidents by service type through a simple drop down rather than filling a complete form for the same.
View Case Study
CSM

Case Study

Enhance IT Service Experience
With the Now platform, DxSherpa technologies reduced costs and streamlined workflows for the client. One example being we broke down incidents by service type through a simple drop down rather than filling a complete form for the same.
View Case Study
CSM

Let us guide you in the
ServiceNow CSM journey

In today’s digital environment, ongoing innovation is critical to your success. Modernizing your IT infrastructure is key to driving innovation, improving customer experiences, boosting reliability and security, and staying competitive.

Get Licenses

Let us guide you in the
ServiceNow CSM journey

In today’s digital environment, ongoing innovation is critical to your success. Modernizing your IT infrastructure is key to driving innovation, improving customer experiences, boosting reliability and security, and staying competitive.

Get Licenses