ServiceAutomate | RPA and Automation with Bots and people

DxSherpa provides creative combination of support agents and ServiceAutomate bots which can cater the best customer experience by automating 50% of service requests related to any type of operations.

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ServiceAutomate
DxSherpa

Address issues related to Automation and Service

Automation and Service
DxSherpa-X

Various Operations Desk, ranging from IT to HR to Travel and more, in an organization provide various service offerings and remediation flows to the clients and prospects. The most important aspect of these brings customer satisfaction and long time engagement. Customer Satisfaction depends on the quality of customer experience delivered during the fulfillment of requests from these desks. ServiceAutomate is an intelligent operations management suite based on ServiceNow which addresses the business challenges imposed by inefficiently managed desks such as:

  • Increased Costs
  • Over-worked L1 and L2 Staff
  • Inefficient fulfillment process
  • Huge turnaround times for fulfillment leading to SLA breach
  • Round-the-clock Support
  • Overall, A Skewed Customer Experience and turns it into a delightful engaging customer experience.
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Increased
Costs

Overworked
Staff

Business Demand
for Round-the-clock
IT Support

Below Average
Customer
Experience

With ServiceAutomate, the clients can focus on creative combination of support agents and ServiceAutomate bots which can cater the best customer experience by automating 50% of service requests related to any type of operations. With us clients get seamless customer service with reduced costs

ServiceAutomate
DxSherpa

ServiceAutomate Business Benefits

Improved user interface with amazing customer experience

Automation resolution of tickets with machine learning

Auto-classification of tickets to save support staff time

Human error reduction

Reduction of total cost

Expert Analysis for optimizing the existing flows.

DxSherpa-X

Why work with DxSherpa?

Commitment and vision

We identify strategic digital pieces to enable enterprises to embrace digital by default. It enables organizations to see the magnitude of digital impact and help them implement the blueprint.

Operational Excellence

Increases flexibility and agility to deploy enterprise-wide digital businesses through automating business activities, back-end process to provide better customer experience.

Customer Lifetime Value

To create personalized digital services resulting in higher customer lifetime value and increasing customer loyalty.

Technology Adoption

Implementing strategic changes in how to spur workplace innovation and cultivate digital experiences

Enhance Business Capabilities

Evaluate efficiencies, the connectedness of the processes and predicting risk and opportunities.

Want to know more about Service Automate