Overall Experience : 7+ years
Education: Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) or Master of Computer Application (MCA) from a reputed institute/university
Language : English
Job Description :
◉ Minimum 7 yrs of ITSM Exp
◉ Strong understanding of ServiceNow platform architecture, applications and modules
◉ Experience with integrations between ServiceNow and other tools/systems
◉ Experience/exposure to ServiceNow HealthScan Tool & Report
◉ Worked on Platform Performance issues & End User Experience
◉ Performed Instance Cloning (pre & Post cloning steps)
◉ Performed ServiceNow Instance Upgrade
◉ Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow.
◉ Developed Custom/Scoped Apps
◉ Enable Developers by providing best practices, designs, code reviews, solution advice etc.
◉ Proficient in Agile development and all phases of the Application Development Lifecycle
◉ Must be Service Now Certified
◉ Must be ITIL Certified
◉ Hands on experience on other Non ITSM suite – ITBM, HRSD, CSM, and GRC is preferred.