Resolving payment inquiries and investigations quickly and accurately is imperative-both from a regulatory and customer relationship standpoint. As digital payment technologies gain a stronger foothold, pressures are only escalating to close issues fast. But disjointed systems and manual communications still drive how the middle and back-office works, slowing progress slow and making it difficult to track what’s happening.
With Financial Services Operations, payment team members have a digital workspace where they can view all cases in one place, and manage tasks, such as researching payment errors and filing claims. Key financial account and transaction information is automatically populated for every transaction, allowing for a single system of action and significant automation.