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The Pillars of Successful Digital Transformation

The Pillars of Successful Digital Transformations

The pace of technological change in business is unstoppable. It affects acquisitions as well as supply chains, analytics, and customer behavior. What it means to be competitive today in a given market will be outdated tomorrow in many cases.

Digital transformation entails changing your perspective to become a digital-first business, changing your operations, and providing more value to your customers.

Digital innovation is becoming more and more popular because it allows businesses to function more effectively and to provide better customer value. In fact, it is forecast that by 2025, businesses would spend almost $2.8 trillion yearly on digital transformation.

Business leaders need to be conversant with the pillars of digital transformation. They also need to comprehend the subtleties of business transformation and digital transformation. Some of the Pillars are:

Administration and Culture:

Any endeavor for digital transformation must successfully manage organizational change. An organization will find it difficult to manage the expectations of all stakeholders, both internally and externally, without the proper tools and processes.

Employees are encouraged to collaborate with partners and customers to create new solutions in a digital culture. Organizations that focused on culture were 5 times more likely to achieve breakthrough performance than companies that overlooked culture, according to a BCG study of 40 digital transformations.

Streamline the digital experience:

The most crucial element in meeting people’s digital expectations is developing a consistent, linked experience for clients, residents, employees, and partners—one that helps people achieve their business goals, wherever and whatever they choose to work.

Somee most common goals include keeping consumers, boosting staff productivity, and attracting talent. Specifically, developing experiences that help people get things done is a vital weapon in these endeavors.

Agile Methods:

In order to enable a corporation to continuously adapt its digital strategy in response to past performance and programme feedback, digital agility enables digital innovation. Best practice businesses often evaluate their level of digital maturity across all capabilities as they look into new ways to spur dramatic growth for their enterprise. Successful transformation management requires a digital innovation framework.

This enables businesses to quickly respond to shifting market conditions and customer demands by launching, learning from, and relaunching digital projects.


The hardest pillar to master is creating your vision and a plan to realize it. All levels of the organization, starting with the CEO, must support the vision. Establishing the framework for prioritizing financing and resources, as well as identifying any processes that require adjustment along the route, is essential.

Legal, financial, and sales and quota structures are all impacted by digital strategy, especially when business models change. Everyone is impacted by the digital revolution, from sales and customer service to IT and marketing. Every business has a large number of touchpoints, a large number of apps and backend systems, and a large number of legacy processes. Additionally, keep in mind that running and operating a firm is necessary in addition to the job of building your idea. presently offered goods and services.

Technology compatibility:

A major enabler of digital transitions is technology. When selecting new software, it’s important to look at the prioritized processes that will help your organization inch toward your overarching business strategy. The new technologies should also be able to integrate with current systems, whether it’s cloud computing software or legacy systems, and have the capacity to scale as the organization grows.

There will be a need to implement new platforms. The implementation of Application Programming Interfaces (APIs) is required. End-of-life (EOL) planning for legacy technology will be needed, as well as data cleansing. All of this affects time and your capacity for action. New platforms seem like a wonderful place to start, but your technical team will also be unfamiliar with the technology, and depending on its complexity, it may take some time for them to gain comprehension.

Customer comprehension:

The digital transformation of every organization is centered on the customer. As you create your roadmap and priorities, start with the customer in mind. Now it’s time to confirm the initial hypotheses that emerged from your Vision discussion. While working on the new business model, your roadmap should be prioritized based on results, including cost savings and short-term customer wins. Executing the business strategy will probably take longer, but it must be done concurrently.

Gaining the understanding that digital transformation is not just one thing but rather a variety of things is the key to success. Success can be greatly aided by having the appropriate leader, resources, and success metrics on the journey towards each pillar.

Beyond these foundational elements, we discovered that organizations that successfully transform have better-funded and more robust approaches to talent than other organizations. More than three times as many respondents report that their firms have made the appropriate investment in digital talent.

Organizations that scale up their talent development and workforce planning are also more likely to succeed.

More than just implementing specific technology to increase productivity is involved in digital transformation. Digitalization is that. It also includes fundamental principles governing how a business runs, necessitating change management frequently.

Author : Pragya Gupta