Getting act together with Knowledge 2020 – Knowledge 2020 Highlights Week 6

The first five-weeks of Knowledge 2020 had various themes like Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this new journey was: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs. The culmination of Knowledge 2020 Digital Experience was to equip companies of the advantages ServiceNow has to offer. Knowledge2020 promised to motivate and educate through fun sessions and this was done in the most epic way. Kevin Haverty, ServiceNow EVP of Sales, and Jimmy Fitzgerald ServiceNow SVP of Customer Outcomes briefed on how the Now Value can be used to think in much more broader prospects, evolve and instantaneously respond to the new business environment. In short how to obtain exceptional outcomes, faster.

Getting act together

The NOW platform is powerful and is filled with 100s of capabilities, some of these great features don’t get heavily marketed or are hidden down in the release notes. Platform owners, admins and architects are busy and don’t always have the time to identify or research these capabilities. The session ‘unleash the power of NOW platform with underdog features’ presented a number of underdog features that provide great business value and are rather easy to implement allowing for quick wins that can unlock even more value. Lowe’s, a Fortune 100 retailer, maintains over 1700 stores and manages over 1 million assets in inventory as well as operations with the power of the NOW Platform. During the customer sessions Lowe’s developed a mobile solution with ServiceNow Filed Service Management to push efficiency and improve visibility across the business groups. The U.S. Department of Health and Human Services manages over 85 systems and applications, that turned the entire Federal employee experience really sluggish and frustrating one. With the intervention of ServiceNow HRSD, HHS helped in easing the front- end workflows for employees providing easy access to data. Huntington Bank was able to build a sustainable ITSM program and effectively manage it on the Now Platform to create the opportunity for transformational change. They identified key ITSM pillars, and how the data within each pillar would benefit the program goals to empower future growth and investment. The result was a fully integrated program that generated operational efficiency, lifecycle and investment reporting, and Executive Level Operating Book reporting. This data driven story transformed the organization by changing the dialogue, and enabled reinvestment in the platform for additional applications. UPS is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Faced with the urgent requirement to transform their global IT footprint, UPS turned to Atos Engage ESM and ServiceNow to help them on their digital transformation journey.

Week six was wrapped up with some fun activities like Otter Art Studio on Youtube thought how to make your own playdough and playdough models like a pro. It also had yoga workout and HIIT sessions lined up, so you have your choice of workouts to wrap up week six.

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