Create a REST Message – Integration Part 2

Create a REST Message - Integration

Hi Developers,

This is the second article in the three part series for integrating ServiceNow with Google Calendar to schedule a meeting through Virtual Agent.

You need to follow the steps mentioned in the first article to continue with this post.

Step 1) Navigate to System Web Services > Outbound > REST Message and click ‘New’

Create a REST Message

Step 2) Give it a unique name

Create a REST Message

Step 3) Copy and paste the below URL in the filed ‘Endpoint’

https://www.googleapis.com/calendar/v3

Create a REST Message

This information is available on Google Calendar API reference

Create a REST Message

Step 4) Select the Authentication Type as ‘OAuth 2.0’

Create a REST Message

Step 5) Select the ‘OAuth profile’ which got automatically created as a restult of Step 26 in the First article in this series

Create a REST Message

When a new OAuth provider is created, the system automatically generates a default profile for it without any scope

Create a REST Message

Step 6) Make sure the Accessible from value is selceted as ‘All application ccopes’ and click ‘Submit’

Create a REST Message

Step 7) Open the record again and from the ‘HTTP Methods’ related list open ‘Default GET’

Create a REST Message

Step 8) Fill the form with the information provided below :

Name : Create an Event

HTTP Method : POST

Endpoint : https://www.googleapis.com/calendar/v3/calendars/${calendarId}/events

Create a REST Message

Authentication type : OAuth 2.0

OAuth profile : Same as Parent (REST Message)

Create a REST Message

Content-Type : application/json

Create a REST Message

Put the below script in the ‘Content’ field’ and click ‘Update’


{
‘summary’: ‘Google I/O 2015’,
‘location’: ‘Online on Meet’,
‘description’: ‘Testing Google Calendar APIs.’,
‘start’: {
‘dateTime’: ‘2020-07-21T09:00:00-07:00’,
‘timeZone’: ‘America/Los_Angeles’
},
‘end’: {
‘dateTime’: ‘2020-07-21T17:00:00-07:00’,
‘timeZone’: ‘America/Los_Angeles’
},
‘recurrence’: [
‘RRULE:FREQ=DAILY;COUNT=2’
],
‘attendees’: [
{’email’: ‘howtoreadthedocs@gmail.com’},
{’email’: ‘ewbsri9@gmail.com’}
],
‘reminders’: {
‘useDefault’: false,
‘overrides’: [
{‘method’: ’email’, ‘minutes’: 1440},
{‘method’: ‘popup’, ‘minutes’: 10}
]
}
}


Create a REST Message

All this information will be available at https://developers.google.com/calendar/v3/reference/events/insert#top_of_page

Create a REST Message

Step 9) Click on the related link ‘Auto-generate variables’

Create a REST Message

Step 10) In the related list ‘Variable Substitutions’ update the record ‘calendarId’ by setting the value to ‘primary’

Create a REST Message

Step 11) Click ‘Get OAuth Token’

Create a REST Message

Step 12) Select your gmail account

Create a REST Message

Step 13 ) Click ‘Advanced’

Create a REST Message

Step 14) Click ‘Go to service-now.com (unsafe)

Create a REST Message

Step 15) Click ‘Allow’ at each of the below steps to grant permissions

Create a REST Message

Create a REST Message

Create a REST Message

Congratulations, So far we have built a rest message to schedule a meeting. In the next part we will integrate it with Virtual Agent.

Thank you,

Vishal Ingle

ServiceNow Certified System Administrator

DxSherpa Technologies Pvt. Ltd.

Maharashtra, IN.