CMDB: The Digital Foundation driving Business Outcomes

Organizations around the world are struggling to keep track of virtualized assets and the software that runs on them in order to perform true-ups and allocations. Hence there is a growing need to provide a single unified platform or a centralised database to store information about IT assets of an organization along with other configuration assets.

The ServiceNow ServiceNow Configuration Management Database(CMDB) solution stores information about all technical services of an organization. Each service offering’s support information is maintained in a Configuration Item (CI) relevant to that service in the CMDB.
The service name and description, assignment groups, change management approvers, and service roles, as well as other information directly connected to the service support, are all included in this information. It serves as a centralised repository for configuration data for all ServiceNow applications.

CMDB- The Digital Foundation driving Business Outcomes

ServiceNow CMDB is a unified repository that stores information about the components that make up an IT system in a nutshell. These components are commonly referred to as CIs (configurable items). A CI is an asset that must be managed in order to perform IT services.

How does it work?

Any component of the IT infrastructure or environment that must be tracked in order to provide an IT service should have its own CI record in the CMDB.

There are numerous distinct sorts of CIs, and each one has attribute data that correlates to its type. Hardware and software are the most widely tracked forms of CIs, but firms can also keep track of workers, networks, separate business locations, documents, service agreements, and more.
Each type of CI has its own set of features, which are recorded in the CI record alongside the links between them.

Organizations can use the CMDB to determine the linkages and interdependencies between IT assets once the CMBD has been loaded with CI entries. This data can be utilised to improve decision-making and IT management across a wide range of essential activities and functions.

Why is CMDB Important?

  • CMDB Supports Effective Event/Incident Management: ServiceNow CMDB is a great source of information that can be used to improve Incident and Problem Management. When an incident management ticket is received in connection with a specific configuration item, the IT operator can use the CMDB to access the CI record for that item and learn everything there is to know about it, including when the company bought it, who the supplier was, how long it has been owned by the company and any previous issues with similar incidents.
  • CMDBs Centralize Data from a Myriad of Sources: Many IT businesses have software and hardware asset data kept in log files, reports, and other databases, where it is underused and unconnected from other vital IT infrastructure data. CMDB software can source data from a variety of existing mediums, including CSV, XML, WS, and other file types, once the CMDB has been loaded with CI information. Existing data can be effectively incorporated into the CMDB and utilised to provide key attribute data for CIs in this way.

ServiceNow® Configuration Management Database (CMDB) application builds logical representations of assets, services, and the relationships between them that make up an organization’s IT infrastructure. The CMDB stores information about these components, which are used to monitor the infrastructure and assure its integrity, stability, and ongoing functioning.

Tune-up your CMDB

TuneUp Your CMDB provides a 360-degree assessment of the CMDB via HealthScan with best-practice recommendations and one-on-one prescriptive assistance on how to improve CMDB health with. Planned changes can be tested on a cloned instance, and you can work with a ServiceNow expert to examine the real-world impact of any changes on the production environment.


  • Take a look at an objective evaluation: TuneUp your CMDB provides a quick score through HealthScan, which focuses on specific elements of CMDB health.
  • Maintain the freshness and relevance of CMDB data: It helps to determine which portions of the CMDB may contain old, missing, or deceptive data.
  • Get detailed instructions on how to make CMDB configuration changes: plan for CMDB structure modifications based on ServiceNow best-practice suggestions by working with a ServiceNow specialist.

How to improve Key aspects of CMDB?

  • By learning about ServiceNow instance CMDB best practices and how to assess the organization’s CMDB health.
  • Understand how the recommended data cleansing and CMDB configuration modifications may affect the business organization.
  • Improve CMDB understanding, the effectiveness of data foundation, and CMDB assessment score by taking courses

ServiceNow and DxSherpa Technologies have built the foundation of CMDB as a far more advanced IT operation. With its dependency mapping as part of an AIOps platform, it leverages machine learning to generate data-driven insights and then combines those insights with robust, cross-domain automation, and IT operations can trigger powerful actions to remediate problems and even predict them before they occur.

Author ,
Ishita Kumar

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