Add Topic Block to the Topic – How to read the Docs – Virtual Agent – Part 3
In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created.
Step 1 : Navigate to Collaboration > Virtual Agent > Designer
Step 2 : Search for the Topic you already created and open it.
Step 3 : Click ‘Edit Topic Flow’
Step 4 : Locate the node ‘Create Incident’
Step 5 : Select the new Topic Block that we have created from the list
Step 6 : Select the Variables from Data Pills to pass the Input parameters to the Topic Block
And you’re done! Good Job.
ServiceNow Certified System Administrator
DxSherpa Technologies Pvt. Ltd.