Add Topic Block to the Topic – How to read the Docs – Virtual Agent – Part 3

Hi Guys,
In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created.

Step 1 : Navigate to Collaboration > Virtual Agent > Designer

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

Step 2 : Search for the Topic you already created and open it.

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

Step 3 : Click ‘Edit Topic Flow’

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

Step 4 : Locate the node ‘Create Incident’

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

Step 5 : Select the new Topic Block that we have created from the list

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

Step 6 : Select the Variables from Data Pills to pass the Input parameters to the Topic Block

Add Topic Block to the Topic - How to read the Docs - Virtual Agent

And you’re done! Good Job.
Thank you,
Vishal Ingle
ServiceNow Certified System Administrator
DxSherpa Technologies Pvt. Ltd.
Maharashtra, India