Blogsdxsherpa_admin2018-04-17T12:47:53+00:00

Blogs

Tips to Choose the Perfect ITSM Tool for Your Business
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Tips to Choose the Perfect ITSM Tool for Your Business

ServiceNow

Tips to Choose the Perfect ITSM Tool for Your Business

By dxsherpa_admin|2019-06-06T10:55:16+00:00June 6th, 2019|Categories: ServiceNow|Tags: approach, Automation, evaluation, IT Service Desk, ITSM, ServiceNow|

In today’s market, various tools for IT Service Management [...]

Introduction to Performance Analytics in ServiceNow and its features.
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Introduction to Performance Analytics in ServiceNow and its features.

ServiceNow

Introduction to Performance Analytics in ServiceNow and its features.

By dxsherpa_admin|2019-02-11T10:08:08+00:00February 11th, 2019|Categories: ServiceNow|Tags: Breakdown., Dashboards, Data-collection, Indicators, KPI’s, Performance Analytics, Scorecards, Scoresheets, Self-Service, Widgets|

Introduction:- Performance Analytics comes with over 350 default KPIs to [...]

Employing field Normalization to resolve data quality issues in ServiceNow.
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Employing field Normalization to resolve data quality issues in ServiceNow.

ServiceNow

Employing field Normalization to resolve data quality issues in ServiceNow.

By dxsherpa_admin|2019-02-11T10:06:38+00:00February 11th, 2019|Categories: ServiceNow|Tags: Alias, Duplication, Normalization, Raw-Field, Rules., Standard|

The purpose of this blog is to illustrate [...]

Integration of Tableau and Qlikview With ServiceNow Using Snow-Mirror
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Integration of Tableau and Qlikview With ServiceNow Using Snow-Mirror

ServiceNow

Integration of Tableau and Qlikview With ServiceNow Using Snow-Mirror

By dxsherpa_admin|2018-09-04T07:33:36+00:00August 27th, 2018|Categories: ServiceNow|Tags: BI Integration, Platform Integration, ServiceNow BI, ServiceNow Qlikview, ServiceNow Tableau|

Introduction Many business organizations have successfully made use [...]

How to report on external data in ServiceNow platform?
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How to report on external data in ServiceNow platform?

Business Intelligence

How to report on external data in ServiceNow platform?

By dxsherpa_admin|2018-08-17T10:00:43+00:00July 23rd, 2018|Categories: Business Intelligence|Tags: external data, Performance Analytics, reports, ServiceNow platform|

Introduction: ServiceNow leverage data collected in ServiceNow system and build [...]

SLA for Event Management
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SLA for Event Management

ServiceNow

SLA for Event Management

By dxsherpa_admin|2018-08-17T10:02:47+00:00July 19th, 2018|Categories: ServiceNow|Tags: Event Management, ServiceNow, SLA, SLA with Business Service, SLA with CI’s|

Overview of SLA: A Service Level Agreement (SLA) is a [...]

JAVA SCRIPT’S PROTOTYPE
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JAVA SCRIPT’S PROTOTYPE

ServiceNow

JAVA SCRIPT’S PROTOTYPE

By dxsherpa_admin|2018-08-17T10:04:35+00:00July 19th, 2018|Categories: ServiceNow|Tags: JavaScript, Prototype, ServiceNow, SNOW|

This blog aims to explain JavaScript's prototype with respect to [...]

ServiceNow Orchestration – Custom REST Activity
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ServiceNow Orchestration – Custom REST Activity

ServiceNow

ServiceNow Orchestration – Custom REST Activity

By dxsherpa_admin|2018-08-17T10:05:45+00:00July 18th, 2018|Categories: ServiceNow|Tags: Orchestration, REST, ServiceNow, SNOW|

ServiceNow orchestration provides a workflow engine to manage processes and [...]

Retroactive start and pause in SLA
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Retroactive start and pause in SLA

ServiceNow

Retroactive start and pause in SLA

By dxsherpa_admin|2018-07-06T06:39:21+00:00July 6th, 2018|Categories: ServiceNow|Tags: Retroactive Pause, Retroactive start, Retroactiveness, Service Level Agreement., SLA|

SLA Retroactiveness SLA defines an amount of time for which [...]