Go beyond traditional CRM

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Resolve complex issues
  • Break down silos

  • Effective Case Resolution through integrated Field service

  • Self-Service Catalogs to automate repetitive requests
  • Focus on connected experience
  • Provides a 360-degree view of customer

  • Manage strategy and operations on one platform
  • Proactively monitor customer products/services for potential issues and resolve them.
  • Intuitive interface for agents to work productively
  • Increase customer satisfaction and reduce ticket volume
  • Intelligent work assignment and increased resource utilization
  • Boost resolutions and efficiency

Fix problems
proactively

Fix problems
proactively

  • Proactively monitor customer products/services for potential issues and resolve them.
  • Intuitive interface for agents to work productively
  • Increase customer satisfaction and reduce ticket volume
  • Intelligent work assignment and increased resource utilization
  • Boost resolutions and efficiency
Provide Personalized Experience
  • Leverage AI-Powered Predictive Intelligence for consistent customer service
  • Native, offline capable mobile application
  • Encouraging customers to help themselves through knowledge base, self service catalogs, virtual agents, communities.
  • Customer service analytics to identify automation opportunities
  • Achieve the right mix of customer experience improvement and financial outcomes

Get Customer Transformation Now

Solutions to power Customer Transformation

Customer Service Management

Go beyond CRM to become proactive and connect customer seamlessly

Field Service Management

Connect proactively, address and resolve issues ; make customers the priority

Case Study

Business Case for ServiceNow Project Portfolio Management
Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. Customer was facing challenges in leveraging the features effectively to suit their requirements in the existing Project Portfolio Management application.

Let us guide you in the Customer transformation journey

In today’s digital environment, customer is focal point critical to your success. Modernizing your Customer service infrastructure is key to drive innovation, improving customer experiences and staying relevant in the market.


Let us guide you in the Customer transformation journey

In today’s digital environment, customer is focal point critical to your success. Modernizing your Customer service infrastructure is key to drive innovation, improving customer experiences and staying relevant in the market.